Policies

Guests

  • Pick up at the hotel is 09:00 hrs and  drop off will be at your accommodation or preferred drop off point at the end of the tour
  • Wine Tasting is inclusive in the rate as well as activities outlined in the itinerary
  • Any items and activities of  personal nature are excluded
  • Wear appropriate clothing for the weather and shoes for optional walking around the vineyard and in the vines
  • Full itinerary details will be provided upon booking the tour
  • Tours may include up to four people in a 5-seater vehicle
  • Payment methods: EFT & Cash Deposit (Proof of payment to be mailed with your full name as reference)
  • Guest will be required to sign an indemnity form before a tour commences

Child Policy

  • Children of all ages are welcome provided they are accompanied by a parent or legal guardian unless otherwise agreed to by both parties
  • Children  0 – 3 yrs are allowed on tours at no additional charge
  • Should there be non-child-friendly tours & activities, guests shall be notified upon inquiry.

Partner Property/ Agents

  • Commission paid to the hotel: 20%
  • 50% deposit is required in order to secure booking
  • ELLE Tours & Transfers reserves the right to amend rates and terms without prior notice. E&OE
  • All rates are in South African Rands and are inclusive of 15% VAT.
  • No Tourism Levies are charged at present

Cancellation Policy

In the event of notification of cancellation, the following cancellation fee shall apply on the full booking:

  • 29 – 15 Days prior to arrival: 50%
  • 14 – 01 Days prior to arrival: 80%
  • No show: 100%

Refunds are accepted in the event of unforeseen circumstances, for which sufficient proof should be provided.